Customer Service: +353-85-101-3407 M-F 7:00AM - 5:00PM (CST) SAT 8:00AM - 3:00PM (CST)
Sales: +353-85-101-3407 M-F 7:00AM – 8:00PM (CST) SAT & SUN 8:00AM – 5:00PM (CST)
We want to make sure you get your vehicle and life back on track in case the unexpected happens. With that in mind, we and our administrators have designed our claims process to be as simple and straightforward as possible.
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Please call +353-85-101-3407 if you need Roadside Assistance, including Towing service. Please take all precautions possible not to further damage the vehicle.
Whether you're at home or on the road, we're there for you. You have the flexibility to choose the garage to repair your car.
Once your vehicle is at the repair shop, give your contract to the Service Manager or Certified Technician and they will call claims at +353-85-101-3407. *The claim must be called in and approved before any work is performed.
New contracts as of April 21st, 2022: Once your vehicle is in the shop and has been approved for at least 4 hours of work, you will receive rental car benefits. Limited to a vehicle similar to yours, up to €100 per day up to 7 days for most claims. If the vehicle needs a full engine and transmission replacement, it will cover up to 14 days. Ride Share reimbursement is also available. It will cover expenses up to €60.00 per day reimbursed (reasonable Tip included). Uber/Lyft only. *Benefits may vary from state to state. New contracts only. Please refer to the contract to verify rental benefits.
Your car repair claims will be cover by EuropeCarWarranty. You will be responsible for your deductible plus any non-covered charges.
Call +353-85-101-3407 or file a claim online here.
No! No matter how many claims you file, your rate will never increase!
The shop will be in contact with the claims department, determine if the repair is a covered component, and contact you to move forward.
You can contact claims directly at +353-85-101-3407 or call our customer service team 7:00 AM - 6:00 PM Monday - Friday at +353-85-101-3407.
Anytime that the vehicle is giving you an issue you're welcome to file a claim. Your claims representative will determine the cause of failure and as long as it is a covered component, it will be taken care of for you!
Refer to your contract's coverage section to find a list of covered components listed under your contract. See contract for more details.
Once the repair is completed, you pay your deductible directly to the repair facility.
It depends. Dealerships may have rentals available and you may not have to pay up front. If you need to go through a local rental agency, then you most likely would pay for the rental up front and get reimbursed once the repair is completed.
Simply call the roadside assistance number at +353-85-101-3407 to arrange a tow truck to take you to a local repair facility. Contact the shop in the morning to start the claim. Most of our coverages also provide Trip Interruption. If your vehicle breaks down 100 miles or more away from home and needs to be left at a repair facility overnight, your hotel and restaurant expenses may be reimbursed to you €125 per day, up to 4 days. Maximum benefit is €500.00 per occurrence.
Once the work has been completed, claims will pay the repair directly over the phone with a credit card to the repair facility. You will be responsible for your deductible, plus any non-covered charges.
First, make sure the part is listed in your coverage plan . The mechanic will find the cause of the repair and contact claims to determine whether it will be a covered repair or not.
You need to keep up with your manufacturer's maintenance schedule and keep receipts for all scheduled maintenance. You must be out of your scheduled waiting period to file a claim (see your contract for details on waiting period). Do not misuse, neglect, or modify your vehicle during the contract term. *Please see contract for Claims and Benefits eligibility
Note: the information above is for most contracts. If you do not have Europe Car Warranty as your Warranty then please contact EuropeCarWarranty Customer Service at: +353-85-101-3407 and we can help you out.
Questions? Visit our Support Center, or get in touch:
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